Collaborative Selling: 6. Confirm

Whether you are a seasoned sales professional, an established business owner, or just getting your start-up off the ground, you will benefit from learning how to forge and strengthen collaborative relationships with your customers.

In Collaborative Selling: Confirm, the sixth module of the Collaborative Selling curriculum, you will learn how to gain true commitment from the customer and how to proceed if you are unable to get commitment at this time.

The following topics are discussed:

• Dealing with Acceptance and Rejection
• Addressing Customer Concerns
• Dealing with Postponement

Upon completion of this module, you will be able to:

• Confirm customer acceptance of your options.
• Navigate customer rejection of your options.
• Address customer concerns effectively.
• Articulate the reasons why a customer may want to postpone and constructively address those reasons.