by Rick Barrera | Sep 13, 2021
Course Overview Have you ever been treated poorly when you were a customer of a restaurant, bank, hotel, airline or other retail establishment? Have you ever been delayed, hassled or inconvenienced enough to think, “I will never patronize this company again!!” If so,...
by Rick Barrera | Jun 24, 2020
Active listening is one of the best traits you can develop. You’re about to discover all the secrets they never taught you in school! Becoming an active, engaged listener who REALLY hears what people are trying to tell you will benefit every relationship...
